Refund policy

Return & Refund Policy

Order Policy

All products are made to order, which means production begins as soon as your order is placed. Because of this, we cannot accept cancellations or offer refunds once an order has been placed.

Shipping Policy

Once an item has shipped, it is considered final sale. We do not accept returns or refunds on shipped orders unless the item arrives damaged or defective.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your product is damaged, defective, or incorrect, contact us immediately at tryserva@outlook.com with photos of the issue, and we’ll make it right.

Non-Returnable Items

We do not accept returns on:

  • Custom or personalized products

  • Items marked as “Final Sale”

Exchanges

We do not offer exchanges, as each item is made to order. If your product arrives damaged or incorrect, please contact us at tryserva@outlook.com to arrange a replacement.

EU 14-Day Cooling-Off Period

If you’re located in the European Union, you have the right to cancel your order within 14 days of receiving it. This only applies if the item is unused, in its original packaging, and not customized.

Our Commitment

We’re committed to delivering high-quality products that you’ll love. Every item is crafted with care and attention to detail. While we can’t accept returns for change of mind, rest assured that if something is wrong with your order, we’ll fix it.

Questions?

For any return, refund, or warranty inquiries, please contact us at tryserva@outlook.com